There are many possible reasons for an ADP Error Code 100. The most common reason is that the ADP system is not able to communicate with the company's payroll system. This can be due to a number of factors, including firewall settings, incorrect IP addresses, or network problems. Other possible causes of this error code include a corrupt ADP database, incorrect ADP login information, or a problem with the ADP server.
1. Restart your computer and try again
- If you are using a Microsoft Windows operating system, press the “Start” button and type in “cmd”.
- When the “Command Prompt” window opens, type “RESTART” and press the “Enter” key.
- When your computer restarts, it will load the default settings. If you have customized your computer’s settings, they may be reset to their defaults.
- To try to fix the adp error code 100, type “msconfig” into the “Command Prompt” window and press the “Enter” key.
- When the “System Configuration” window opens, click on the “Services” tab.
- In the “Services” tab, double-click on the “Adp” service.
- When the “Adp” service window opens, click on the “Start” button and then click on the “Stop” button.
- When the “Adp” service window closes, type “reboot” into the “Command Prompt” window and press the “Enter” key.
- When your computer restarts, it will load the default settings. If you have customized your computer’s settings, they may be reset to their defaults.
2. Update your ADP software
- Log into your ADP account at adp.com.
- Click on the "Software" link in the upper-left corner of the page.
- On the "Software" page, click on the "Update" button next to the ADP software you wish to update.
- On the "Update" page, click on the "Download" button.
- On the "Download" page, click on the "Agree and Install" button.
- On the "Agree and Install" page, click on the "Install" button.
- On the "Install" page, click on the "Finish" button.
- After the update is complete, click on the "OK" button to return to the "Software" page.
- Click on the "Help" button to access the ADP helpdesk.
- If you experience any issues following the update, click on the "Contact Us" button to email or call ADP support.
3. Uninstall and reinstall your ADP software
- Open the ADP software and click on the "Uninstall" icon.
- Follow the on-screen prompts to uninstall the ADP software.
- After the ADP software is uninstalled, close the ADP software.
- Copy the "Uninstall.exe" file to a safe place.
- Double-click on the "Uninstall.exe" file to reinstall the ADP software.
- Follow the on-screen prompts to reinstall the ADP software.
- After the ADP software is reinstalled, close the ADP software.
- Copy the "Install.exe" file to a safe place.
- Double-click on the "Install.exe" file to install the ADP software.
- Follow the on-screen prompts to install the ADP software.
If the answers above didn't work then you should also try:
- Run the ADP software in compatibility mode.
- Disable your anti-virus software temporarily and try again.
- Contact ADP customer support for further assistance.