This error code indicates that the Creative Cloud desktop app was unable to install the Creative Cloud desktop app. This can happen for a variety of reasons, including incorrect permissions, an incorrect installation path, or an incompatible operating system.
Other common searches for this error include:
- creative cloud failed to install error code 50
- adobe error code 50
- error code 50 adobe
- Try installing Creative Cloud again
- If you're on a corporate network, try installing from a different location, such as a personal computer or a friend's computer
- Temporarily disable any security software, such as antivirus or firewalls, and then try installing Creative Cloud again
- Check that your operating system meets the minimum requirements for Creative Cloud
- Check for updates to your operating system and install any that are available
- If you're using a proxy server, make sure that it's configured correctly
1. Try installing Creative Cloud again
- Open the web browser and type " creative cloud " in the address bar.
- Click on the "Sign In" button.
- Enter your login credentials.
- Click on the "Downloads" tab.
- Click on the "Creative Cloud" link.
- Click on the "Install" button.
- Follow the on-screen instructions.
2. If you're on a corporate network, try installing from a different location, such as a personal computer or a friend's computer
If you're on a corporate network, try installing from a different location, such as a personal computer or a friend's computer.
3. Temporarily disable any security software, such as antivirus or firewalls, and then try installing Creative Cloud again
First, make sure that your computer is up-to-date with the latest security software. If you are using antivirus software, you may need to disable it temporarily in order to install Creative Cloud. Next, open the Creative Cloud desktop app. If you are using a web browser, go to creative.adobe.com and sign in. If you are using the Creative Cloud desktop app, click the Account icon at the top left of the app window. Under Account Settings, click Security. In the Security Settings window, click the Edit button next to Antivirus. In the Antivirus Settings window, make sure that the box next to Enabled is checked. Click the OK button to close the Antivirus Settings window. Click the OK button to close the Security Settings window. Click the OK button to close the Creative Cloud desktop app. Next, click the Install button in the Creative Cloud desktop app. If you are using a web browser, go to creative.adobe.com and sign in. If you are using the Creative Cloud desktop app, click the Install button in the Creative Cloud desktop app. In the Install window, make sure that the box next to Creative Cloud is checked. Click the OK button to close the Install window. Creative Cloud should now be installed. If you still have the creative cloud failed to install error code 50, please try reinstalling Creative Cloud again.
4. Check that your operating system meets the minimum requirements for Creative Cloud
- Open the Start menu and type "cmd".
- When the Command Prompt window opens, type "cd" and press Enter.
- Type "cmd" and press Enter again.
- Type "setxkbmap -layout de" and press Enter.
- Type "cmd" and press Enter again.
- Type "setxkbmap -option " and press Enter.
- Type "cmd" and press Enter again.
- Type "exit" and press Enter.
- Type "regedit" and press Enter.
- Type "cd" and press Enter.
- Type " CreativeCloud " and press Enter.
- Under the "HKEY_CURRENT_USER\Software" folder, double-click "Software\Policies\Adobe" and then under the "Adobe" folder, double-click "Installer\CreativeCloud".
- In the "Installer" window that opens, under the "Component" heading, click "Install".
- In the "Install Creative Cloud" window that opens, under the "Component" heading, click "Next".
- In the "Creative Cloud" window that opens, under the "Component" heading, click "Install".
- If the "Creative Cloud Failed to Install" error message appears, click "Fix".
- If the "Creative Cloud Failed to Install" message disappears, click "Close".
- Under the "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe" folder, delete the "Installer\CreativeCloud" key and then under the "Adobe" folder, delete the "Installer" key.
- Restart your computer.
5. Check for updates to your operating system and install any that are available
- Click on the Start button and type "update" into the search field.
- When the update window opens, click on the "Windows Update" link.
- On the "Windows Update" page, click on the "check for updates" link.
- When the "Update Services" window opens, click on the "See all updates" link.
- On the "See all updates" page, click on the "Windows Update" link.
- On the "Windows Update" page, click on the "Install Updates" link.
- When the "Update Services" window opens, click on the "Install Updates" link.
- On the "Windows Update" page, click on the "Install Recommended Updates" link.
- When the "Update Services" window opens, click on the "Install Recommended Updates" link.
- When the "Update Services" window opens, click on the "Install Updates" link.
- When the "Windows Update" page opens, click on the "Install Updates" link.
- When the "Windows Update" page opens, click on the "Creative Cloud" link.
- When the "Creative Cloud" page opens, click on the "Install" link.
- When the "Installation Status" window opens, click on the "Confirm" link.
- When the "Installation Status" window opens, click on the "Finish" link.
6. If you're using a proxy server, make sure that it's configured correctly
- Open the Google Chrome browser.
- Type chrome://settings/ in the address bar and press Enter.
- Click the Show advanced settings link in the Content section.
- Under the Network section, click the LAN settings button.
- Under the Proxy Server section, make sure the correct proxy server is selected.
- Click the OK button.
- Close the Chrome browser.
- Try to install the Creative Cloud app again. If the installation still fails, contact customer support.
If the answers above didn't work then you should also try:
- Try using the Creative Cloud Cleaner Tool to remove any previous versions of Creative Cloud or Adobe products from your computer.
- Reinstall Creative Cloud.