There are a variety of reasons why you might see the error code 73 on Disney+. The most common reason is that there is an issue with your account that is preventing you from accessing Disney+. This could be because your account is suspended, or you might have outstanding payments owed. Another possibility is that Disney+ is experiencing technical difficulties and is unable to process your request. If you see error code 73, we recommend contacting Disney+ customer support for assistance.
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1. Check your internet connection
- Open your internet browser and type in "www.disney.com".
- If you are using a mouse, click on the "Settings" button in the upper-left corner of the browser window.
- If you are using a keyboard, press the "F5" key to refresh the page.
- If the problem persists, try clicking on one of the following links: "Check My Internet Connection" or "Test My Internet Connection".
- If the problem still persists, please contact customer service.
2. Restart your device
1.Press and hold the Power button for at least 8 seconds until the device restarts. 2.Once the device restarts, release the Power button. 3.Press the Volume Down button until you see the Recovery Mode icon. 4.Press the Volume Up button to highlight the encyption key. 5.Press the Volume Down button to highlight the command key. 6.Press the Power button to select. 7.Type "reboot" and press the Power button to select. 8.When the device reboots, you will see the Disney Plus screen.
3. Close and reopen the Disney+ app
- Open the Disney+ app on your device.
- Tap on the three lines in the top left corner of the app.
- Select "Settings."
- Under "General," tap on "Close Disney+.
- Under "Options," tap on "Reopen Disney+.
- If the Disney+ app crashes after you close and reopen it, try restarting your device.
4. Update the Disney+ app
- Open the Disney+ app on your device.
- Tap on the three lines in the top left corner of the app.
- Select "Settings."
- Scroll down to "General."
- Tap on "Update Disney+."
- Enter your Disney+ account password.
- If there are any updates available, they will be displayed. Tap on the update that you want to install.
- Once the update is installed, tap on "Restart App."
- The app will restart and the update will be complete.
5. Delete and reinstall the Disney+ app
- Open the Google Play Store on your device.
- Search for Disney+ and tap the app icon.
- If the Disney+ app is not installed on your device, tap the Install button.
- Tap the Disney+ app icon to open it.
- Tap the Menu button (three lines in a vertical row on the upper left corner of the app).
- Tap the Delete button.
- Tap the Yes button to confirm the deletion.
- Tap the Install button.
- Enter your Google account password.
- Tap the Accept and Install button.
- Tap the Disney+ app icon to open it.
- The app will download the latest updates.
- When the updates are complete, tap the Open button.
- Enter your Disney+ account password.
- Tap the Accept and Join button.
- The app will create a new account for you if you do not have one.
- If you have an account, the app will display it.
- Tap the Menu button (three lines in a vertical row on the upper left corner of the app).
- Tap the My Accounts button.
- Tap the Disney+ account name.
- If you do not have a Disney+ account, tap the Create New Account button and follow the instructions.
- Tap the Menu button (three lines in a vertical row on the upper left corner of the app).
- Tap the Settings button.
- Tap the Disney+ General Settings button.
- Enter your Disney+ user name and password.
- If you do not have a Disney+ user name, tap the Create New Disney+ User button and follow the instructions.
- Enter your preferred language.
- Enter your country.
- Tap the Save Changes button.
- Tap the Play button.
6. Contact Disney+ customer support
1.Navigate to the Disney+ app on your device and open the "My Account" menu. 2.Tap on "Contact Us." 3.Enter your contact information and tap "Submit." 4.You'll be directed to a screen where you can provide a detailed description of the issue you're experiencing. 5.If you're experiencing an error code, include that information in your description. 6.If you've already contacted Disney+ customer support, include that information in your description, too. 7.Tap "Submit." 8.You'll receive a response from Disney+ customer support within 24 hours.