There are a few reasons why you might get the Disney Plus error code 91. The first reason is that your device might not be compatible with Disney Plus. The second reason is that your account might not be authorized to stream Disney Plus on your device. The third reason is that Disney Plus might not be available in your country.
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- disney plus error code 91
1. Ensure that you are using a compatible device
- Verify your device is compatible with Disney Plus.
- If Disney Plus is not available in your region, you can try the Disney Plus app in other regions.
- Verify that you are using the most up-to-date software and firmware on your device.
- Try connecting to Disney Plus using a different device or network.
- If the issue persists, contact customer support.
2. Restart the Disney+ app
- First, open the Disney+ app on your device.
- Next, tap on the "Settings" icon located in the bottom-left corner of the app.
- Next, scroll down and find the "General" section.
- Tap on the "Restart" button.
- Once the app has restarted, try signing in again. If the issue still persists, please contact Disney customer service.
3. Update the Disney+ app
- Launch the Disney+ app on your device
- Tap on the Menu button in the top-left corner of the screen
- Select Settings
- Select General
- Under App Update, tap on the button to update your app
- If you are prompted to update your app, do so
- Once the update is complete, return to the General Settings section of the Disney+ app and tap on the App Version button
- If the app version is not up to date, tap on the Update button and then on the Install Now button
- Once the update is complete, return to the General Settings section of the Disney+ app and tap on the App Version button again
- If the app version is now updated, tap on the OK button
Still not working? maybe try:
- Check your internet connection.
- Delete and reinstall the Disney+ app.
- Restart your device.
- Check for updates for your device.
- Contact Disney+ support.