The 0xc0000102 error code is a type of blue screen error that can occur when Windows 10 is unable to start up properly. This error is typically caused by a driver or hardware issue, and it can be fixed by using the troubleshooting steps outlined in this article.
1. Restart your computer and try again
- On your computer, go to the Start menu and click on the “Shutdown” icon.
- Click on the “Restart” button.
- Click on the “Troubleshoot” button.
- Click on the “Advanced options” button.
- Click on the “Startup Settings” button.
- Click on the “Restart” button.
- After your computer restarts, click on the “Windows Logo” in the lower-left corner of the screen.
- Click on the “Settings” button.
- Click on the “Update and security” button.
- Click on the “Restart” button.
- After your computer restarts, click on the “Windows Logo” in the lower-left corner of the screen.
- Click on the “System” button.
- Click on the “Restart” button.
- After your computer restarts, try to fix error code 0xc0000102 again.
2. Update your drivers
2.Under Universal Serial Bus controllers, right-click on the device that is giving you the error code and select Update Driver 3.In the Driver File Selection dialog box, click on the Browse my computer for driver software button 4.Locate the driver file that you downloaded from the Microsoft website and double-click on it to install it 5.Close Device Manager
3. Run a virus scan
- Open the "Start" menu and select "Run".
- Type "msconfig" and press Enter.
- Select the "Boot" tab and make sure that the "Check boot status" box is checked.
- In the "Boot Options" box, make sure that the "VGA mode" is set to "Normal".
- In the "Boot Options" box, make sure that the "Secure boot" box is unchecked.
- In the "Advanced" tab, make sure that the "Check for updates" box is checked.
- In the "Internet Options" box, make sure that the "Use the following DNS server addresses" box is checked.
- In the "Internet Options" box, make sure that the "Use the following TCP/IP addresses" box is checked.
- In the "Advanced" tab, make sure that the "Automatic restart" box is unchecked.
- In the "Startup" tab, make sure that the "Restart now" box is checked.
4. Run the System File Checker tool
- Open the "Command Prompt" as an administrator.
- Type the following command and hit Enter: sfc /scannow
- If the "System File Checker" finds any problems, it will provide a list of the issues it found. For example: The file c:\windows\system32\drivers\etc\hosts is not a valid Windows 10 system file.
- You will need to take the appropriate action to fix the issue. For example, if the "System File Checker" found that the file c:\windows\system32\drivers\etc\hosts is not a valid Windows 10 system file, you will need to replace the file with a valid copy.
If you didn't find success with an option above, then try:
- Check for hardware issues.
- Perform a clean boot.
- Reset your PC.