The wuc-1002 error code is a Windows Update error that occurs when the Windows Update service is unable to connect to the Microsoft Update server. This can happen for a number of reasons, including network connectivity issues, firewall settings, or proxy server configuration.
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1. Check your internet connection and try again
- Check your internet connection by using a reliable internet connection tester.
- If the internet connection is not working, try to clear your browser cache and cookies.
- Try to connect to the internet again by using a different browser or by using a different device.
- If the problem still persists, try to reset your internet router.
2. Try the Windows Update Troubleshooter
- Start the Windows Update Troubleshooter by pressing the Windows key + X, typing troubleshoot, and clicking Troubleshoot.
- Click Advanced options on the first screen.
- Click on the Diagnostics tab, and then click on the Perform action on all detected problems button.
- Select the Update problem from the list, and then click on the Next button.
- Select the Update components that are not installed correctly from the list, and then click on the Next button.
- Select the Update rollup that is not installed correctly from the list, and then click on the Next button.
- Select the Check for updates for Windows from the list, and then click on the Next button.
- If there are any updates available, Windows will start to search for and install them. If there are any updates that need to be installed, Windows will show you a list of them and ask if you want to install them. If you choose to install them, Windows will then proceed to install them.
- If there are no updates available, Windows will tell you that there are no updates available and will close the troubleshooter.
3. Try resetting the Windows Update components
- Open the "Settings" app on your computer.
- Click on the "Update and Security" link.
- Under the "Windows Update" heading, click on the "Advanced" button.
- On the "Windows Update" tab, click on the "Reset" button.
- Click on the "Reset" button again.
- If the "Reset Windows Update Components" window appears, click on the "Reset" button.
- After the "Reset Windows Update Components" window appears, click on the "OK" button.
- After the "Windows Update" components have been reset, click on the "OK" button again.
4. Try running the Windows Update Troubleshooter from Safe Mode
- Boot your computer into Safe Mode by pressing F8 as soon as you power on your computer.
- On the Advanced Boot Options menu, press the Safe Mode option.
- When you are in Safe Mode, click on the Windows Update Troubleshooter icon.
- Click on the Start button and then on the All Programs menu.
- Double-click on the Windows Update Troubleshooter icon.
- On the welcome screen, click on the Next button.
- On the Select a Problem screen, click on the Troubleshoot option.
- On the next screen, select the problem that you are trying to solve.
- On the Next screen, you will be asked to select a solution.
- Click on the Next button.
- On the confirmation screen, click on the Finish button.
5. Try running the DISM tool
- Open the Windows Update Client. If you are using a desktop PC, open the Start menu, type "Windows Update," and then press ENTER.
- If you are using a laptop, open the Windows Update Control Panel app.
- In the Windows Update Control Panel app, click on the "View" tab, and then click on "Show all updates."
- Click on the "Install updates" link in the left column.
- In the "Select the update packages to install" window, click on the "Browse" button, and then select the "Windows Update" package.
- Click on the "Install" button.
- If you are prompted to restart your computer, click on the "Yes" button.
- When your computer restarted, click on the "Windows Update" icon in the notification area, and then click on the "Update now" link.
- If you are prompted to enter your Windows Update password, enter your Windows Update password.
- After your computer finishes updating, click on the "Windows Update" icon in the notification area, and then click on the "All updates" link.
- In the left column, click on the "Download" link for the update package that you want to install.
- After the update package is downloaded, click on the "Install" button.
- If you are prompted to restart your computer, click on the "Yes" button.
- After your computer restarted, click on the "Windows Update" icon in the notification area, and then click on the "Update now" link.
- If you are prompted to enter your Windows Update password, enter your Windows Update password.
- After your computer finishes updating, click on the "Windows Update" icon in the notification area, and then click on the "All updates" link.
- In the left column, click on the "Uninstall updates" link for the update package that you want to uninstall.
- After the update package is uninstall, click on the "Uninstall" button.
Still not working? maybe try one of these options:
- Try cleaning up the Component Store
- Try running SFC scan