Netflix errors are usually caused by a problem with your internet connection or with the Netflix app. Sometimes, these errors can also be caused by problems with your device or with your account.
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1. Check your internet connection
The process of checking your internet connection can vary depending on your internet service provider (ISP), but generally involves verifying your physical connection and then your internet service. To verify your physical connection, you can use a tool like Speedtest.net. This website tests your internet connection speed by sending different types of traffic through your connection. If your speed is below the minimum speed required by your ISP, then you may need to upgrade your internet service. If your speed is above the minimum required by your ISP, then you may not have a physical connection issue. To verify your internet service, you can use a tool like Netmeter.net. This website tests your internet speed by sending different types of traffic through your connection. If your speed is below the minimum speed required by your ISP, then you may need to upgrade your internet service. If your speed is above the minimum required by your ISP, then you may not have an internet service issue.
2. Check if you are using a supported browser
To check if you are using a supported browser, follow these steps:
- Open Netflix.
- If you are on a supported browser, you will see a message that says "Netflix is using a newer technology that may not work with your browser. Please upgrade or use a different browser."
- If you are not on a supported browser, you will see an error message that says "Netflix can't play this video because your browser is not supported. Please upgrade your browser to improve your streaming experience."
3. Check if your browser is up to date
- Launch your web browser and go to https://support.netflix.com/en/browse/errors
- On thepage, under the heading "How to check if your browser is up to date" you'll find a list of browsers that are compatible with Netflix.
- If your browser is not on the list, please update your browser to the most recent version available.
- Once your browser is updated, reload the Netflix page and try to access the "Check if your browser is up to date" section again.
- If your browser is still not on the list, please contact your computer manufacturer for assistance.
4. Clear your browser's cookies and cache
- In your browser, click on the "Tools" menu and select "Internet Options"
- In the "Internet Options" window, click on the "Security" tab
- Click on the "Cookies" button
- In the "Cookies" window, click on the "Remove All Cookies" button
- Click on the "OK" button to close the "Cookies" window
- Click on the "History" button to clear your browser's history
- Click on the "Settings" button in the "Internet Options" window
- In the "Settings" window, click on the "Advanced" tab
- In the "Advanced" tab, click on the "Cache" button
- Click on the "Clear" button to clear your browser's cache
5. Reset your browser settings
- Open your browser and type "about:support" into the address bar.
- Click on the "Reset Firefox" button in the "Tools" section of the about:support page.
- Enter your Firefox password in the "Reset Firefox" dialog box.
- Click on the "Reset Firefox" button to complete the reset process.
- When Firefox has completed the reset process, click on the "Firefox" menu button and select "Preferences."
- Click on the "Privacy" button.
- Under the "Content" section, select the "Use custom settings for this site" radio button.
- Enter the "https://www.netflix.com" address in the "Site address" field.
- Enter the "true" value in the "Remember my settings" field.
- Click on the "OK" button to save your preferences.
If you didn't find success with an option above, then try:
- Try another browser
- Try Netflix again later