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How to Fix Paramount Plus Error Code 3002?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The paramount plus error code 3002 is a error code that is caused by a problem with the installation of the paramount plus app. This error code can be caused by a number of different things, but the most common cause is a corrupt or incomplete installation of the app. This error code can also be caused by a number of other things, but the most common cause is a problem with the installation of the app.

Users typically search for a solution by asking about:

  • error code 3002 paramount plus
  • paramount plus error code 3002

1. Restart your device and try again

  1. Press and hold the power button for 10 seconds to restart your device.
  2. If your device is still not working, try to hard reset your device by following these steps: 2.1. Press and hold the power button for 10 seconds to restart your device. 2.2. Once your device has restarted, press and hold the volume down button and the home button at the same time until you see the Android logo. 2.3. Press the power button to select the option to recovery mode. 2.4. Press the volume up button to enter recovery mode. 2.5. Select the “wipe data/factory reset” option. 2.6. Press the power button to select the option to reboot system.
  3. If you are still experiencing the paramount plus error code 3002, please contact customer service for assistance.

2. Check your internet connection and try again

  1. Open your internet browser and type in the address of your internet service provider (ISP).
  2. If you are using a broadband connection, your browser should automatically open the page that your ISP provides. If you are using a dial-up connection, you will need to enter your ISP's site address into your browser.
  3. If you are connected to the internet, you should be able to see a list of available websites. If you are not connected to the internet, you will see a message that your connection is not working.
  4. If you are using a broadband connection, you should be able to see a list of available websites. If you are using a dial-up connection, you will need to enter your ISP's site address into your browser.
  5. If you are connected to the internet, try to visit one of the websites that you were not able to see before. If you are still not connected, you will need to troubleshoot your internet connection.
  6. If you are not connected to the internet, try to restart your computer. If that does not work, try to unplug your computer and plug it back in.
  7. If you are still not able to connect to the internet, you will need to contact your ISP.

3. Update the Paramount+ app to the latest version

  1. If you are having an issue with your Paramount+ app, first try restarting your device.
  2. If that doesn’t solve the issue, go to the App Store on your device and open the App Store app.
  3. Scroll to the bottom of the App Store app and tap on Updates.
  4. Tap on the Update button next to Paramount+.
  5. The Update will start and you will be prompted to enter your password.
  6. Once the Update is complete, your device will restart.
  7. Once your device has restarted, open the Paramount+ app and try to access your account. If you still have an issue, please email us at help@paramount.com and we will help you resolve the issue.

4. Delete the Paramount+ app and reinstall it

  1. Open Google Play Store on your device.
  2. Search for and open the "Paramount+" app.
  3. Tap on the three lines in the top left corner of the app's screen.
  4. Select "Applications" from the menu that pops up.
  5. Find and select the "Settings" icon on the app's main screen.
  6. Tap on the "General" tab.
  7. Under "Application behavior," find and select the "Uninstall" option.
  8. Tap on the "Uninstall" button to confirme the deletion.
  9. Tap on the "OK" button to return to the "Applications" screen.
  10. Tap on the "Install" button to re-install the "Paramount+" app.
  11. Enter your Paramount+ credentials and tap on the "OK" button to re-open the app.
  12. If prompted, tap on the "Yes" button to confirme the installation.
  13. Tap on the "My Apps" tab to view and manage the app's installed content.
  14. If the "Paramount+" app fails to launch, tap on the "Open" button on the app's main screen and then on the "Paramount+" app icon on the home screen.
  15. If the "Paramount+" app still fails to launch, follow the instructions provided in the error code 3002 article.

5. Contact Paramount+ customer support

  1. In order to contact Paramount+ customer support, first you will need to find the customer service number for the company. This number can be found on the Paramount+ website or on the product itself.
  2. Once you have the customer service number, you can call them and explain the problem that you are experiencing with your device. Make sure to include all of the details that you can recall, such as the error code that you are experiencing and the steps that you took to try and fix it.
  3. If the customer service representative is able to identify the issue that you are experiencing, they will likely be able to provide you with a solution. Often times, customer service representatives will have a stockpile of solutions that they have been able to troubleshoot in the past. If this is the case, they will likely be able to provide you with one of these solutions right away.
  4. If the customer service representative is not able to provide you with a solution right away, they will likely be able to send you a replacement device. This replacement device will likely have all of the same features as the original device, but it will be configured to work properly with your network.