Roku error code 014.62 is a network error that typically indicates a problem with the router or modem. This error can also be caused by a weak or unstable internet connection.
1. Restart your Roku device
- From the Roku home screen, press the Power button to turn on your Roku device.
- From the main menu, select Settings.
- Under System, select Restart.
- Press the Power button to restart your Roku device.
- After your Roku device has restarted, select the Roku home screen.
- Under System, select Troubleshooting.
- Select the Reset Network Settings button.
- Select the Reset button.
- Enter your password to confirm your reset.
- After your Roku device has reset, select the Roku home screen.
- Under System, select Settings.
- Under System Updates, select Check for Updates.
- If there are available updates, select the Update Now button.
- After your Roku device has updated, select the Roku home screen.
- Under System, select the Settings menu.
- Under System Settings, select the Device Maintenance button.
- Select the Restore Factory Defaults button.
- Select the Reset All Settings button.
- After your Roku device has reset, select the Roku home screen.
- Under System, select the Settings menu.
- Under System Settings, select the Device Maintenance button.
- Select the Reset All Settings button.
2. Check your internet connection
- From the main menu on your Roku, select Settings.
- Under "Network," select "Connection."
- If your internet is working fine, your "Type" should be set to "Wi-Fi." If your internet is not working, your "Type" may be set to "Default."
- If your "Type" is set to "Wi-Fi," your "Connection Status" should say "Connected." If your "Type" is set to "Default," your "Connection Status" should say "Unavailable."
- If your "Connection Status" says "Connected," your Roku is connected to the internet. If your "Connection Status" says "Unavailable," you may have a problem with your internet connection.
- To fix the roku error code 014.62, you may need to check your internet connection.
3. Check for updates
- Click on the "Roku" button on the main screen of your Roku Streaming Stick.
- Select "System" in the menu that pops up.
- Look for the "Update" button and press it.
- Select "Check for updates."
- If there are any updates available, they will be displayed on the screen.
- Press the "Install" button to download and install the updates.
- Once the updates are installed, press the "OK" button to finish.
- Restart your Roku Streaming Stick if it is required.
Some users might also have success with the following opitons:
- Try again later