The SSL_ERROR_HANDSHAKE_FAILURE_ALERT error code is typically caused by a problem with the server's SSL certificate. This can happen if the certificate is expired, self-signed, or not trusted by the client. It can also happen if the server is using an unsupported SSL protocol or cipher suite.
You are here because you have a question about:
- error code: ssl_error_handshake_failure_alert
- ssl_error_handshake_failure_alert
Contents:
- Check the date and time on your computer and make sure it is set correctly
- If you are using a VPN, disable it and try accessing the website again
- Clear your browser's cache and cookies
- Try accessing the website using a different browser
- Temporarily disable any antivirus or security software you have installed
- If you are still seeing the error, contact the website owner or administrator for assistance
1. Check the date and time on your computer and make sure it is set correctly
- Open the Control Panel and click on System and Security.
- On the System and Security window, click on the Time and Date tab.
- On the Time and Date tab, make sure the Date and Time is set to the correct time zone.
- If the Date and Time is not correct, click on the Change Date and Time button and enter the correct date and time.
- Click on the OK button to save the changes.
2. If you are using a VPN, disable it and try accessing the website again
- Log in to your VPN account.
- Click on the "Settings" tab.
- Under "Servers," select the server you were using when your SSL error occurred.
- Click on the "Disable VPN" button.
- Try accessing the website again.
3. Clear your browser's cache and cookies
- Open your browser and navigate to the www.google.com website.
- On the Google homepage, click on the three lines in the top left corner of the browser window.
- In the new window that pops up, click on the Tools menu option.
- On the Tools menu, click on the Internet Options icon.
- On the Internet Options dialog box, click on the Security tab.
- Under the Internet Options security section, click on the Clear browsing data button.
- Click on the OK button to close the Internet Options dialog box.
- Close your browser.
- Restart your computer.
4. Try accessing the website using a different browser
Some browsers may have a "private mode" that bypasses SSL errors and allows the website to load. In most cases, you can access the website in private mode by following these steps:
- In Chrome, Firefox, or Opera, open the menu and choose "Settings."
- In the "Settings" window, click on "Advanced."
- In the "Advanced" window, click on "Network."
- In the "Network" window, under "Security," click on "SSL."
- Under "SSL errors," click on "Try a different browser."
- In the "Different browsers" window, select the browser you want to use and click "OK."
- In the "SSL errors" window, the website should now load.
5. Temporarily disable any antivirus or security software you have installed
- Locate the antivirus or security software you have installed on your computer.
- Click on the antivirus or security software icon.
- Click on the "Disable" button.
- Click on the "Yes" button to confirm.
- Restart your computer.
6. If you are still seeing the error, contact the website owner or administrator for assistance
- Visit the website and open the source code in a text editor.
- Find the line that indicates that the server is unable to complete the SSL handshake.
- Look for the error code that is returned and try to fix it.
- If the error is still present, contact the website owner or administrator for assistance.