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How do I fix the error code WS-37397-9?

Alton Alexander
By Alton AlexanderUpdated on June 4th, 2022

The ws-37397-9 error code is a Playstation Network error code that indicates that the Playstation Network is down or experiencing problems. This error code can happen for a variety of reasons, but is most likely due to maintenance or server issues.

Other common searches for this error include:

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  • ws-37397-9

1. Update your PlayStation 4 system software to the latest version

  1. Go to the PlayStation 4 System Settings
  2. Select “System Update”
  3. Select “Update System Software”
  4. Follow the on-screen instructions to update your system software.

2. Go to [Settings] > [Network] > [Set Up Internet Connection], and select [Custom]

  1. Navigate to Settings > Network.
  2. Select Custom from the drop-down menu.
  3. Under the "Type of connection" header, select Wifi.
  4. Under the "Connection type" header, select Manual.
  5. Under the "Wifi network name" header, enter the network name.
  6. Under the "SSID" header, enter the network SSID.
  7. Under the "Security type" header, select WPA2-PSK.
  8. Under the "Password" header, enter the network password.
  9. Under the "Network mode" header, select 802.11n (2.4GHz).
  10. Under the "Advanced options" header, select Enable IPv6.
  11. Under the "IPv6 address" header, enter the IPv6 address.
  12. Under the "Default gateway" header, enter the IPv6 default gateway.
  13. Under the "DHCP server" header, enter the IPv6 DHCP server address.
  14. Click Save.

3. Set the [IP Address Settings] to [Automatic]

  1. Open the [Network and Sharing Center] menu.
  2. Click [Settings] in the menu bar.
  3. Click [Network and Internet].
  4. In the [Network and Sharing Center] window, click [IP Settings].
  5. In the [IP Settings] window, under [General], click [Automatic].
  6. Click [OK].

4. Set the [DHCP Host Name] to [Do Not Specify]

To set the DHCP host name to "Do Not Specify" in order to fix ws-37397-9:

  1. On the DHCP server, open the DHCP console.
  2. In the DHCP console, click the Servers tab.
  3. In the Servers table, select the DHCP server that you want to fix.
  4. In the Properties table, click the DHCP Host Name field.
  5. In the DHCP Host Name field, type "Do Not Specify."
  6. Click OK.

5. Set the [DNS Settings] to [Manual]

  1. Open the System Preferences app on your Mac.
  2. Click the Network tab.
  3. Under the “Default server settings” section, click the “DNS” button.
  4. In the “DNS” window, click the “Manual” button.
  5. In the “Manual” DNS settings window, set the following: • Use the “Hardware” DNS server: – Enter the IP address of your primary DNS server in the “IP Address” field. – Enter the port number of your primary DNS server in the “Port” field. • Use the “Software” DNS server: – Enter the IP address of your secondary DNS server in the “IP Address” field. – Enter the port number of your secondary DNS server in the “Port” field.
  6. Click the “OK” button.
  7. Close the System Preferences app.

Still not working? maybe try:

  1. Enter the Primary DNS as 208.67.222.222 and the Secondary DNS as 208.67.220.220.
  2. Set the [MTU Settings] to [Automatic].
  3. Set the [Proxy Server] to [Do Not Use].
  4. Save your settings and then restart your PlayStation 4 system.
  5. Once your PlayStation 4 system has restarted, try connecting to the PlayStation Network again.