The Xbox com help error code is a problem that occurs when the Xbox One console is unable to connect to the internet. There can be a number of reasons why this error code occurs, but the most common cause is due to a poor internet connection. This means that the Xbox One is unable to connect to the Xbox Live servers, which are required for online gaming and other features. There are a few things that you can try in order to fix this problem, but if the issue persists, then it is likely that there is a problem with your Xbox One console.
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1. Restart your Xbox One console
- On your Xbox One, go to "Settings" and under "System" select "Restart."
- If you're prompted to enter your Xbox Live account password, do so.
- After the console restarts, you'll be prompted to sign in. If you have a profile associated with a gamertag, you'll be prompted to sign in with that gamertag. If you don't have a profile associated with a gamertag, you'll be prompted to create one.
- After you sign in, your console will start the update process. This may take a few minutes, so please be patient.
- Once the update is complete, you'll be able to return to your console's home screen.
2. Check for updates for your Xbox One console and the game or app
To check for updates on your Xbox One console:
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On your Xbox One console, go to Settings.
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Under System, select System updates.
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Select Check for updates.
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If there are updates available, the Xbox One console will update automatically. If there are no updates available, the Xbox One console will display a message indicating that there are no updates available. To check for updates for a game or app on your Xbox One console:
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On your Xbox One console, go to the game or app.
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On the main menu, select More options.
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Under Updates, select Check for updates.
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If there are updates available, the game or app will update automatically. If there are no updates available, the game or app will display a message indicating that there are no updates available.
3. Try the offline system update diagnostic tool on your Xbox One console
- On your Xbox One console, open the Guide.
- Select System.
- Select the System Update tab.
- On the System Update screen, select Check for Updates.
- If there are any updates available, select Install Updates.
- Select the Available Updates tab.
- Select the System Update - xbox one update for system software version 1703.
- If the update is available, select Install.
- After the update is installed, select Close to exit the System Update screen.
4. Test your network connection
- Launch the Xbox app on your Xbox One or Xbox 360.
- Click the menu button (three lines in a row), and then select Settings.
- Select Network.
- Under Status, select the signal strength icon to see the current connection quality.
- If the signal strength is low, try connecting to a better Wi-Fi network. If the signal strength is still low, try connecting to an Ethernet connection.
- If the signal strength is still low, try rebooting your Xbox One or Xbox 360.
- If the signal strength is still low, try resetting your network settings.
5. If you're using a wireless connection, try using a wired connection
- Open the Xbox app on your device.
- Select Settings.
- Select Network.
- Select Wired Connection.
- If your wired connection is working, select it and then click OK.
- If your wired connection is not working, select the wireless connection and then click OK.
- Select your network and then click Connect.
- Enter your network key and password.
- Select your language and then click OK.
- Select your region and then click OK.
- Select your country and then click OK.
- Select your language and then click TV.
- Select your TV provider and then click Connect.
- Select your language and then click TV shows.
- Select your TV provider and then click My shows.
- If you have the latest update, select My shows, and then select My recordings.
- Select your recording and then click Play.
- If you have the latest update, select My recordings, and then select My live TV.
- If you have the latest update, select My live TV, and then select Recordings.
- Select your recording and then click Play.
Still not working? maybe try one of these options:
- Try a different network.
- Test your Xbox Live connection.
- Delete and reinstall the game or app.
- Move your console to a different location.
- Contact your Internet service provider.
- Contact Xbox Support.