Error 491 is a Android error that occurs when users try to download or update an app from the Google Play Store. The error message reads "491. That's an error. Download was unsuccessful. Try again later." There are a few reasons why this error might occur, such as a poor internet connection, a corrupt Google Play Store cache, or a problem with the Google Play Store itself.
Some possible solutions to this error include clearing the Google Play Store cache, updating the Google Play Store app, or restarting your device.
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1. Restart your device and try again
- If your device is powered off, press and hold the power button until the device turns on.
- Tap "Settings"
- Tap "System"
- Tap "Restart"
- Tap "Yes" to restart your device.
- If the device restarts and you are still experiencing the error, try reinstalling the app from the Google Play Store.
- If reinstalling the app from the Google Play Store doesn't fix the problem, try restoring your device to its original factory settings.
2. Update your Google Play Store app
- From your Android device, open the Google Play Store app.
- On the main screen, tap Menu (3 vertical lines).
- Tap Settings (2 vertical lines).
- Under "General," tap on "Apps."
- On the "Apps" page, tap on the app you want to update.
- On the "App info" screen, tap on "Update."
- If there are any updates waiting to be installed, they will be listed here. Tap on the update that you want to install.
- On the "Update" screen, tap on "Install."
- If there are any errors, they will be listed here. Tap on the error that you want to fix.
- On the "Update" screen, tap on "OK."
- The app will now be updated and the error will have been fixed.
3. Check your date and time settings
- Tap on the settings icon on your phone's home screen.
- Scroll down and tap on "Date and time."
- Tap on the "Time zone" option.
- Select the correct time zone from the list.
- Tap on the "Date and time" option again.
- Tap on the "Set date and time" button.
- Enter the correct date and time.
- Tap on the "Set time" button.
- Enter the correct time.
- Tap on the "Set" button.
4. Clear cache and data for the Google Play Store app
- Open the Google Play Store app on your device.
- Tap the three lines in the top left corner of the main screen.
- Tap Settings.
- Under "Apps," tap the app that you want to clear the cache and data for.
- Under "Cache & Data," tap Clear Cache.
- Tap Clear Data.
- Tap OK.
- Close the Google Play Store app.
If you didn't find success with an option above, then try:
- Uninstall and reinstall the Google Play Store app
- Enable Download Manager
- Enable Unknown Sources
- Disable Proxy Settings