Error code 0x80072f76 - 0x20016 is a Windows Update error code. This error code occurs when the Windows Update service is not running or is not working properly. This can happen if the Windows Update service is not started, is not set to start automatically, or if the service is disabled.
1. Check your internet connection and try again
- Open the Network and Sharing Center.
- Click on the "View network status and tasks" link.
- On the "Status" tab, under "Network Connections", you will see your current internet connection status.
- If you are connected to the internet, you will see a green check mark next to your connection.
- If you are not connected to the internet, you will see a yellow question mark next to your connection.
- Click on the "See all problems" link.
- On the "Problems" tab, under "Network Connections", you will see a list of error codes.
- If you are having trouble connecting to the internet, try one of the following solutions:
- Make sure your internet connection is active and working.
- Try connecting to a different internet service provider.
- Reset your internet connection by clicking on the "Reset" button.
- Try connecting to the internet using a different computer.
2. Check for updates and install any that are available
- On your computer, open Windows Update.
- If there are updates available, they will be listed.
- Click on the “Update” button.
- In the “Update Options” window, click on the “See Also” tab.
- If there are updates available for your computer that fix the error code 0x80072f76 - 0x20016, they will be listed.
- Click on the update to install it.
- Once the update is installed, restart your computer.
- If the error code 0x80072f76 - 0x20016 is still being displayed, you will need to contact Microsoft support.
3. Try the Windows Store app again
- Open the Start screen and search for "Windows Store".
- When the Windows Store app appears on the Start screen, right-click it and select "Open."
- On the app's page, click the "Settings" link in the upper-right corner.
- In the Settings window, click the "Apps & Features" tab.
- Under the "Apps & Features" tab, click the "Windows Store" link.
- On the Windows Store page, under the "Store apps" heading, select the "Try again" link.
- On the "Try again" screen, click the "OK" button.
- If the error code 0x80072f76 - 0x20016 still appears, repeat the steps listed in this article.
4. Reset the Windows Store app
Reset the Windows Store app:
- Open the Start menu and click on the "Settings" button.
- Click on the "Apps & features" button and then on the "Windows Store" app.
- On the "Windows Store" app, click on the "Reset" button.
- On the "Reset Windows Store" dialog box, click on the "Reset" button.
- After the reset process is complete, click on the "OK" button.
Some users might also have success with:
- Restart your device and try again.
- Re-register the Windows Store app.
- Run the Windows Store apps troubleshooter.
- Contact Microsoft support.