This error code means that a file needed by Windows Update is damaged or missing. This can happen if your computer's registry is corrupt, or if you have a virus or malware infection.
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1. Restart your computer and then try to install the update again
- Close all open programs on your computer.
- Click on the Windows button and then click on the “Start” button.
- Type in “cmd” in the Start Search box and press the Enter key.
- In the Command Prompt window, type in the following command and press the Enter key: shutdown -r -t 0
- When the computer signs off, type in the following command to restart it: reboot
- After the computer restarts, try to install the update again.
2. Temporarily disable your antivirus software and then try to install the update again
- Open the antivirus software.
- Click on the "Settings" button.
- Under "General," click on the "Temporarily Disable" button.
- Click on the "Yes" button when prompted to restart your computer.
- Close the antivirus software.
- Click on the "Update" button on the Windows Update website.
- Click on the "Install" button.
- Click on the "OK" button.
- Click on the "Finish" button.
3. Clear the Windows Update cache and then try to install the update again
- Click on the Start button, type "cmd" in the search bar, and press Enter.
- Type "wuauclt", and press Enter.
- Type "cmd" and press Enter.
- Type "wuauclt /upgrade" and press Enter.
- Type "net stop wuauserv" and press Enter.
- Type "net start wuauserv" and press Enter.
- Type "cmd" and press Enter.
- Type "wuauclt /flushcache" and press Enter.
- Type "cmd" and press Enter.
- Type "wuauclt /resetpolicy" and press Enter.
4. Try to install the update using the Microsoft Update Troubleshooter
- Open the Microsoft Update Troubleshooter.
- Click on the "Next" button.
- Select the update that you want to install.
- Click on the "Install" button.
- If the update fails to install, the Troubleshooter will show you the error code.
- You can then try to fix the error code by following the instructions that the Troubleshooter provides.
If the answers above didn't work then you should also try:
- Try to install the update using a different internet connection.
- Reset the Windows Update Components.
- Download and install the update manually.