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How do I fix Error Code 2123-1502 on my Nintendo Switch?

Alton Alexander
By Alton AlexanderUpdated on June 3rd, 2022

This error code indicates that the Nintendo Switch was unable to connect to the Internet. There are a number of possible reasons for this, including:

-The Nintendo Switch is not connected to a Wi-Fi network.

-The Wi-Fi network the Nintendo Switch is connected to does not have Internet access.

-The router or modem the Nintendo Switch is connected to is not properly configured.

-There is a temporary problem with the Nintendo Switch's Internet connection.

If the Nintendo Switch is not connected to a Wi-Fi network, it will need to be connected to one in order to access the Internet. If the Wi-Fi network the Nintendo Switch is connected to does not have Internet access, it will need to be connected to a different Wi-Fi network that does have Internet access.

If the router or modem the Nintendo Switch is connected to is not properly configured, it will need to be reconfigured. If there is a temporary problem with the Nintendo Switch's Internet connection, it will typically resolve itself after a short period of time.

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1. Check for updates for the game and system

  1. On the Nintendo Switch console, go to the home screen.
  2. Select System Settings.
  3. Select System Update.
  4. If an update is available, select it.
  5. If the update is not available, select Not Available.
  6. Select Download and Install.
  7. When the update is complete, select OK.
  8. Select Close System Update.

2. Delete any corrupted data and try redownloading it

  1. Reboot your Nintendo Switch system
  2. Press and hold the power button until the system powers off
  3. Wait until the system powers on and then release the power button
  4. Press and hold the home button until the system goes into recovery mode
  5. Use the left analog controller to select “Delete All User Data” and then use the right analog controller to select “Yes”
  6. Press the home button to exit recovery mode
  7. Press and hold the power button until the system powers off
  8. Wait until the system powers on and then release the power button
  9. Press and hold the home button until the system goes into standby mode
  10. Use the left analog controller to select “Redownload System Data” and then use the right analog controller to select “Yes”
  11. Press the home button to exit standby mode
  12. Press and hold the power button until the system powers off
  13. Wait until the system powers on and then release the power button
  14. Press and hold the home button until the system goes into recovery mode
  15. Use the left analog controller to select “Restore System Data” and then use the right analog controller to select “Yes”
  16. Press the home button to exit recovery mode
  17. Press and hold the power button until the system powers off
  18. Wait until the system powers on and then release the power button
  19. Reboot your Nintendo Switch system

3. Try playing the game offline

-Start the game by pressing the Home button on the Nintendo Switch -Select the game from the main menu -Select "Offline Mode" -Select "Start New Session" -Enter your user name and password -Select "OK" -The game will start and you will be placed in the main menu

4. If the problem persists, contact Nintendo customer support

-If the problem persists, check to see if the power cord is properly plugged into the Nintendo Switch console and the wall outlet. -If the problem persists, try a different Nintendo Switch console. -If the problem persists, contact Nintendo customer support in order to fix error code 2123-1502 nintendo switch.