Error code 97 is a database error that occurs when a database operation fails. This can happen for various reasons, such as a database being corrupt, a network issue, or a programming error. When this error occurs, it is usually accompanied by a message that gives more information about the specific error.
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1. Reformat the drive
- Boot the computer into Safe Mode with Networking
- Click on Start, type "cmd", right-click on "cmd" and select "Run as Administrator"
- Type "fsutil clean" at the command prompt
- Type "chkdsk /f" at the command prompt
- If the error code 97 still persists, reformat the drive with the latest Windows 10 installation media and follow the instructions from Microsoft
- If the error code 97 still persists, replace the drive with a known good drive and follow the instructions from the manufacturer
2. Run a disk check
The steps to run a disk check are as follows:
- Open an administrative command prompt.
- Type the following command and press Enter: scannow
- If the scan results show that the computer is in a state where it cannot access any of its disks, then you will need to take corrective action.
- If the scan results show that the computer is in a state where it is able to access its disks, then you can run a scan to check for errors.
- To run a scan, type the following command and press Enter: scannow /fix
- If the scan results show that there are errors, then you will need to take corrective action.
3. Update the drivers
- Find and Right-Click on the device that is causing the error
- Click on Update Driver
- On the Driver Installation Wizard, click on the Browse my computer for driver software option
- On the Driver Installation Wizard, click on the Update Driver Software button
- In the Search for driver software box, type Update Driver and click on the Search button
- Once the Update Driver software has been found, click on the Update button
- If the driver is not already installed, the Installation Wizard will guide you through the installation process.
- When the driver has been successfully installed, Close the Driver Installation Wizard.
- Reboot the computer
If you didn't find success with an option above, then try:
- Perform a clean boot.
- Restart the computer in Safe Mode.
- Run a virus scan.
- Restore the computer to an earlier date.