Error code m7121-1331 is a Netflix error that occurs when the Netflix app is unable to connect to the Netflix servers. This can happen for a number of reasons, including bad internet connection, Netflix server issues, or firewall settings.
Users typically search for a solution by asking about:
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1. Restart your computer
- Boot your computer from the Windows 10 installation media
- Click the "Start" button and type "cmd" in the search box
- Right-click on the "Command Prompt" application and select "Run as Administrator"
- In the "Command Prompt" window, type "rstrui.exe /reboot" and press Enter
- Follow the on-screen instructions to restart your computer.
2. Clear your browser's cache and cookies
a. On the main menu, click "Firefox" b. Select "Firefox" from the drop-down menu c. On the "Main" tab, click "History" d. Under the "History" heading, click "Clear Recent History" e. Under the "History" heading, click "Caches" f. Under the "Caches" heading, click "Clear Cookies and Data" g. Click "Clear Now" h. Restart Firefox if it is not already closed 2. In Chrome: a. On the main toolbar, click "Chrome" b. Under the "Tools" heading, click "Settings" c. Under the "Settings" heading, click "History" d. Under the "History" heading, click "Clear Recent History" e. Under the "History" heading, click "Cookies and Data" f. Under the "Cookies and Data" heading, click "Clear Cookies and Data" g. Click "Clear Now" h. Restart Chrome if it is not already closed
3. Update your browser
- Open your browser and go to the "Help" menu.
- Select "About Internet Explorer."
- If the "About Internet Explorer" window includes an error code, click on the "About" button to see the error message.
- If the "About Internet Explorer" window includes a solution, click on the "Help" button and follow the instructions.
If you didn't find success with an option above, then try:
- Try a different browser.
- Disable any browser extensions or add-ons.
- Make sure JavaScript is enabled in your browser.
- Check your internet connection.
- Contact the website owner or administrator.