The Netflix error code: m7121-1331 is a streaming error that typically occurs when the Netflix app is unable to connect to the internet. This can happen for a number of reasons, including bad or unstable internet connection, incorrect DNS settings, or a problem with the Netflix app itself.
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1. Restart your computer or device
- Download and install the latest Windows update.
- Restart your computer.
- Open Control Panel and click on System and Security.
- Under System and Security, click on Action Center.
- Click on Restart now.
- After your computer restarts, log in to your account and try to watch Netflix again. If you're still experiencing issues, please try the following:
- Disconnect any external devices from your computer.
- Try the following steps one at a time:
- Disable any antivirus or firewall programs.
- Uninstall any updates for your Netflix app.
- Clear your browser cache and cookies.
2. Try another browser
- If you are using a computer with a mouse, try using the keyboard.
- If you are using a computer with a touchpad, try using the mouse.
- If you are using a computer with a keyboard and a touchpad, try using the touchpad.
- If you are using a computer with a mouse and a touchpad, try using the mouse.
- If you are using a computer with a touchpad and a mouse, try using the touchpad.
- If you are using a computer with a touchpad and a keyboard, try using the keyboard.
3. Check your internet connection
- Check your internet connection by using a tool like Speedtest.net or Pingtest.net.
- If your internet connection is working properly, try to connect to Netflix using your internet browser.
- If you are still experiencing an error, try to connect to Netflix using a different browser.
- If you are still experiencing an error, try to connect to Netflix using a different device.
Some users might also have success with the following opitons:
- Try another Netflix title
- Contact Netflix customer service